Orders
Can I amend or cancel my order?
Once your order is placed, our Fulfilment Centre processes it very quickly. We’ll always do our best to accommodate changes or cancellations, but it isn't always possible. If you’d like to cancel, you have 14 days from receiving your order to return
I haven't received my order confirmation - what do I do?
First, check your junk or spam folder in case it is in there. If it’s not, check your account details to make sure the correct email address has been entered. Still no luck? Contact us here with your name and correct email address, and we’ll happily
Why is my order on hold?
Occasionally, our system may see a discrepancy with your order details. If your order is on hold, it’s often due to an upsell offer or additional discount applied just before checkout. This is usually resolved within a few hours, and no action is nee
How do I track my order?
You’ll receive email updates at every stage of your order. Once your order has been fulfiled we'll send you your tracking details via email. You can also keep an eye on your delivery by heading to the homepage of this Help Centre or our chat where yo
I've received my order but have a probelm
We carefully pack orders to make sure they reach you in perfect condition. If something’s not quite right, or damaged please get in touch with us within 48 hrs here. So we can resolve this quickly for you, please include your order number and any pho