Discounts & Promotions
Discounts & promotions
How do I use my Welcome Code?
When you sign up for our newsletter, you’ll receive a WELCOME code to use on your first order. At checkout, enter the code into the Discount code box and click Apply and your discount will be automatically calculated.
I forgot to use my code
We’re typically not able to refund any price differences after you have placed an order, but do reach out to our team here and we’ll see what we can do to help.
I didn't receive my free gift
Most of our free gifts with purchase are automatically added to your basket when you meet the criteria. If your gift doesn’t appear, please double-check that you’ve met all requirements - for example, purchasing a full-priced product or the offer won
My discount code isn't working
If your discount code isn’t applying at checkout, it could be due to one of the following:. Check your code: Make sure it’s entered correctly. Most codes are case-sensitive and don't include spaces. Expiry or already used: Most codes are time-limited
My Loyalty Voucher isn't working
If your voucher isn’t applying at checkout, please check the following:. If you're still having trouble, feel free to contact us here and we will be able to help.