Returns & Refunds
What is your returns policy?
We hope you love your products!. Try them with confidence with our 30-Day Buy & Try Promise which means you can try your products and if they’re not quite right, you can send them back for a full refund. Returning Items. Refunds. Exceptions. Returned
How do I start a return?
If for any reason you are not happy with your products you have 30 days to return for a refund. Simply contact us here with your full name, order number and reason for return and one of our customer services team will explain how to proceed with your
When will I get my refund?
Once we’ve received and processed your return, we’ll email you to let you know your refund has been issued. It usually takes 5–7 business days to appear in your account. If you have any questions or are unsure about anything, don’t hesitate to contac
Do you offer exchanges?
Currently, we don’t offer exchanges or replacements unless a product is faulty or you received the wrong item as listed in your order confirmation. If you’ve purchased the wrong product or shade by mistake, you’re welcome to return it; however, the v
Will I loose my points on a return/refund?
If you return an item for a refund, your loyalty points will be adjusted accordingly.In our Loyalty Programme, points remain in a pending status for 30 days to allow for returns or refunds before becoming active.