What is your returns policy?Updated a month ago

We hope you love your products!

Try them with confidence with our 30-Day Buy & Try Promise which means you can try your products and if they’re not quite right, you can send them back for a full refund.

Returning Items

• Used Products: Return only gently used items. Items not in gently used condition may receive a partial refund.
• Change of Mind: Unopened, unused items can be returned within 30 days. A returns label will be provided if applicable. Refunds will be processed minus the original delivery charge, and return postage will be deducted from your refund.
• Damaged or Faulty Products: Please inspect your order upon receipt and contact us within 48 hours if an item is defective, damaged, or if you received the wrong item.
• How to Return: Email us here with your full name, order number and reason for return. Returns labels are usually sent within three working days.

Refunds

• Allow up to 14 working days from posting for refunds.
• Shipping costs are generally non-refundable, unless your package was not delivered on time.
• Free returns are available for UK orders only; international returns are currently at the customer’s cost.

Exceptions

• Gift cards and candles are non-refundable.
• Items that have already been refunded cannot be returned for a refund, unless faulty or damaged.

Returned by Courier or Incorrect Address

• Orders returned due to non-collection, refusal, or incorrect address will be refunded minus the original shipping cost.

Order Cancellation

• In accordance with the Consumer Contracts Regulations 2013, you can cancel within 14 working days of receiving your order. Items must be unused, unopened, and in original packaging. 
• Refunds will be processed minus the original delivery charge, and return postage is your responsibility, unless the item was damaged, faulty, or supplied incorrectly.
• Email here to cancel. Refunds will be processed minus the original delivery charge, and return postage is your responsibility, unless the item was damaged, faulty, or supplied incorrectly.

View our full Refund Policy here.